Frequently Asked Questions2023-07-18T20:26:44+00:00

Frequently Asked Questions

Get the information you need to make informed decisions about your mental health journey. Find answers to common questions about Hartgrove Behavioral Health System including information about treatment options, insurance coverage and more.

Hartgrove Hospital Frequently Asked Questions
Can I make and receive phone calls?2023-05-18T10:52:44+00:00

Yes, children and adolescent patients may make phone calls during specified times and adults may make calls during most non-therapy times. NOTE: Patients or visitors are not allowed to have cell phones on the unit.

What are the visiting hours, and who is allowed to visit?2023-05-31T13:52:27+00:00

Visits from friends and family can be a great benefit for patients hospitalized at Hartgrove. Visiting hours vary by unit, so this information will be provided by the Emergency Services Department during the admission process.


  • A confidential PIN number is issued to each patient at the time of admission. Due to patient confidentiality, only the legal guardian of a minor patient may give out this number. Any visitor calling or coming in must have the PIN number.
  • All visitors will be required to present valid identification prior to visiting.
  • No more than two visitors are allowed at one time.
  • Children under the age of 18 may not visit.
What can I expect during a typical day at Hartgrove?2023-05-18T10:49:40+00:00

Hartgrove Behavioral Health System provides short-term, acute crisis stabilization. Like most acute mental health hospitals, we use individual and group therapy. Hartgrove has specialty program groups that are based on research. Patients also participate in expressive therapy, which includes creating art projects to discuss feelings, play games and sports, horticultural therapy and unwind through animal-assisted therapy or music/dance therapy. The patients may also go to special events throughout their time in the hospital, and we hold special parties to celebrate major holidays.

If my child enters your program, will he or she be able to keep up with schoolwork during treatment?2023-05-18T10:49:14+00:00

There is time dedicated daily for school for all patients currently enrolled. Students are encouraged to work on home-school assignments if/when they have access to them. When consent is authorized, Hartgrove attempts to contact your child’s home school to coordinate lessons and verify that your child is participating in our program.

Can you treat individuals with substance abuse?2023-05-18T10:48:43+00:00

Yes, we can treat substance abuse issues as secondary to the mental health concern, providing individualized treatment for those patients struggling with substance or alcohol abuse. Our Certified Alcohol and Drug Counselors (CADC) are experienced and understand addiction and how it impacts an individual’s life. Believing that change comes from within, CADC work with the patients in a therapeutic way which help instills change and assists with aftercare recommendations once the patient is ready for discharge.

What do the units look like?2023-05-18T10:48:12+00:00

You can view photos throughout our website, and our virtual tour will take you through the entire facility.

What kind of insurance does Hartgrove accept?2023-05-18T10:47:30+00:00

We are an authorized provider for most insurance plans and work with nearly three dozen providers. For more information visit our Paying for Treatment page.

Does your hospital offer financial assistance?2023-06-06T01:54:36+00:00

You may qualify for financial assistance. Please speak with the Business Office Director for further assistance. For more information about our Charity Care policy, download the financial assistance form.

Schedule an Assessment

Need help? Call 773-413-1700 to schedule an assessment or receive more information. You may also walk in anytime. We’re here 24 hours a day, seven days a week.

Go to Top